24-7 Help Desk Support
Network 2000 Service Desk solutions extend beyond traditional help desk support to serve as a single point of contact for all IT service needs. It's not just about solving end users' immediate technical problems. Rather, it's about providing consistent, personalized support for their corporate and personal technology — anytime, anywhere, across all channels — to optimize the end-user experience.
With our Service Desk, you can also:
- Increase end-user productivity through faster resolution and fulfillment.
- Reduce overall end-user support costs through optimized service delivery and automation tools.
- Better understand IT costs and ROI by centralizing sanctioned IT and BYOD costs for hardware, software, subscriptions and support.
- Create personalized experiences across the entire technology life cycle, from birth certificate to disposition
- ITIL aligned standards and processes
No matter what your end users' preferences — phone, chat, email or self-service —Network 2000 is always ready to offer the support they need to do their jobs better.