Services

Help Desk


24-7 Help Desk Support

Network 2000 Service Desk solutions extend beyond traditional help desk support to serve as a single point of contact for all IT service needs. It's not just about solving end users' immediate technical problems. Rather, it's about providing consistent, personalized support for their corporate and personal technology — anytime, anywhere, across all channels — to optimize the end-user experience.

With our Service Desk, you can also:

  • Increase end-user productivity through faster resolution and fulfillment.
  • Reduce overall end-user support costs through optimized service delivery and automation tools.
  • Better understand IT costs and ROI by centralizing sanctioned IT and BYOD costs for hardware, software, subscriptions and support.
  • Create personalized experiences across the entire technology life cycle, from birth certificate to disposition
  • ITIL aligned standards and processes

No matter what your end users' preferences — phone, chat, email or self-service —Network 2000 is always ready to offer the support they need to do their jobs better.

Education


Network 2000 has been providing quality solutions to Hawaii customers since 1998. We provide an end-to-end solution through listening to our customers and understanding their needs. With a team of highly skilled professionals, we provide technology solutions that meet and exceed Hawaii’s K-12 School needs.

Our Solutions:

  • Google Services
  • Technology Planning & Consulting
  • Desktop Support & Field Operations
  • Staffing
  • Warranty Services
  • Installation & Maintenance Services
  • Help Desk Services
  • Purchasing Support
  • Integration Services

Field Services


Today, businesses are more dependent than ever on technology. From basic daily operations and business applications, to running services and networks; almost every aspect of a business is reliant on technology. Therefore, ensuring that this technology is up and running correctly is extremely critical. Network 2000 provides the services you need to help manage these technological systems and minimize and any downtime. Our support services are designed to help manage the complexity of system and network management.

Our Infrastructure Management Services Include:

  • Life Cycle Management
  • Mobility Management
  • Staff Augmentation
  • Warehousing
  • Imaging & Deployment
  • Product Warranty
  • Security, Encryption, Malware
  • Asset Disposal

Engineering


A business or agency’s network infrastructure is critical for success. That’s why Network 200 provides a multitude of infrastructure support and integration services including implementation, configuration management, network management and administration, network contingency operations and recovery, training and support.

Our solutions include:

  • Software Defined Networks
  • Managed Network Services
  • Network Consulting Services
  • Network Integration Services
  • Cloud & Hybrid Cloud Solutions
  • Network Infrastructure Design & Support
  • Disaster Recovery & Backup Solutions